At a rural Louisiana ED, man brings himself and 3 children in after they “bumped another car in the parking lot at WalMart.” Everyone’s clearly ambulatory and in no distress. Man insists they be seen immediately as I try to prevent the three kids from dismantling everything in the triage room. He says the kids are “suffering.” Finally get all four triaged and tell them that the ED is full and that their acuity is very low, so there will probably be a long wait to be seen. Man becomes irate and wants to know how to “book an appointment” to be seen the next a.m. Inform him there is no such thing in an Emergency Department. Man leaves with still-rambunctious kids and calls supervisor to complain. Never see the man or the kids again and he doesn’t show up the next day.
A 20-something female called 911 for vomiting once during a massive snowstorm. After being discharged, she was told the ambulance would not be taking her home. A few hours later she was still waiting in the lobby waiting for her ride, she came up to the window and told staff that we needed to provide her with a meal because she was hungry.
When I was a resident in ED, a patient yelled at me that he was leaving because he had waited hours to see a doctor. This was at 2am. The triage nurse later told me that he had presented with hiccups and was given a glass of water on arrival which stopped the hiccups. That was at 4pm. He then left quietly.
Patient had the gall to say, “I’m allergic to other people so I need to be seen first.”
Patient in to ER with stomach pain and said to triage nurse, “I had lunch and then drove back to work on a bumpy road. My stomach hurts…do you think it might be a hernia?”