Phone call to the ER

Phone call to the ER: How long is your wait?
Me: We have about 20 people in the waiting room right now.
Caller: Can you put my name on the list and i’ll be there in about an hour?
Me: Sorry sir, we don’t do reservations like at restaurants. You have to be present to sign in.

if you are calling ahead, you don’t have an emergency.

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